From the category archives:

Cheers!

Congratulations to the Harriett Lane Clinic staff for receiving a 2014 Childhood Immunization Excellence Award from the Maryland Childhood Immunization Partnership (MCIP).

MCIP is the statewide coalition that is devoted to improving immunization rates among Maryland's children. Each year, MCIP hosts the Maryland Immunization Excellence Awards Luncheon to recognize individuals and businesses that have made extraordinary contributions to improved immunization rates.  Because of your outstanding performance in the Vaccines for Children (VFC) Program, yours will be among a select number of practices in the state to receive the Childhood Immunization Excellence Award.

 This award honors only 13 practices out of over 800 practices in the state of Maryland with the highest immunization rates among programs who participate for the Vaccine For Children (VFC) program. This truly is a huge honor for our clinic.

 It takes the concerted effort of every clinic team member from the front desk scheduling appointments, the techs triaging patients, the residents ordering vaccines, the nurses administering vaccines, the environmental services staff keeping our clinic clean and so many others to ensure that we vaccinate every child that we can.

 

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I recently won the Clinical Technician Excellence Award 2014. I was very surprised I actually won. It still feel so surreal to me. I was nominated last year but didn't win. I just love what I do and am really passionate when it comes down to working and caring for my patients. I wouldn't want it any other way.

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Mr. Williams demonstrates the epitome of professional competency and customer service skills.  I am a psychiatry intern and was diagnosed with invasive breast cancer in February of this year.  As my medical copays began to grow beyond my financial means, I called the EHP office for information and assistance.  Mr. Williams was outstanding.  He immediately addressed my distress with sincerity and compassion and then began to efficiently and effectively evaluate my insurance situation.  He informed be about the House Staff Fund to assist in paying for the copayments, he walked me through the website to find the information needed for the Fund, he organized the information in a spread sheet complete with color coding to identify which bills I was to submit for reimbursement, and he followed up with several emails and phone calls always reassuring me and reminding me that I was not to let this stress me while going through my chemotherapy.  As an example, the following are directly from his emails: "The main thing is that you not concern yourself with the worry and stress over these bills while being treated and during the healing process.","Remember I want to make this an easy process for you so don’t hesitate to contact me any time you have billing or benefits issues. ", " Glad I could help!"  I cannot begin to express my gratitude to Mr. Williams for his expertise, compassion and outstanding customer service during this very challenging time in my training program and life.  His commitment to those insured by EHP is outstanding and deserving of recognition beyond my own personal gratitude.  He is setting the standard for excellent customer service and job competence truly worthy of the Johns Hopkins name.

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When Dorothy Brillantes arrived at HCGH in 1993, the hospital had 1,230 employees. Upon her retirement today, April 9, the workforce has increased to more than 1,700 and the diversity of that workforce has almost doubled, with minorities representing more than 46 percent of the staff today.

During her 21 years, Brillantes has made many contributions to the hospital. According to Judy Brown, senior vice president of Outcomes Management, "Dorothy's establishment of an excellent working relationship with the union representatives and union leaders has been one of her most notable accomplishments. She ensured that HR was meeting its customer's expectations for service and she worked closely with departments to develop innovative recruitment programs."

 According to former president, Vic Broccolino, "Dorothy was a real advocate for the employees by insisting that we do things uniformly; therefore ensuring that every person is treated fairly."

At a reception on Monday, Apr. 7, employees from across the organization gathered to thank her for both the systematic improvements that marked her career, but also the numerous of acts of kindness that characterized her service to others throughout the organization.

 Best wishes to Dorothy for a long and fulfilling retirement. Thank you for all you have given to so many at Howard County General Hospital!

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Shivani PatelShivani Patel recently responded to an in-flight medical emergency when a passenger fell ill while 38,000 feet in the air. Read a letter about this anesthesiologist from the grateful patient. Also submit a comment below your own kudos, including those related to service excellence.

Letter from Robert Burns of Melbourne, Fla.

To whom it may concern:

I wish to take this opportunity to highly commend the actions of an outstanding physician on your staff during a recent airline flight from Atlanta to San Francisco.  The flight originated in Orlando, with a brief stopover in Atlanta.

I have been an insulin dependent diabetic for well over 40 years.  I consider myself to be quite conscientious and compliant in dealing with the disease, and I incessantly strive to attain the best possible health.  Unfortunately, during the brief stop in Atlanta, I felt a bit unusual and upon checking my blood sugar level with a meter I carry, I learned it was dangerously low.  I immediately began taking measures to treat the condition by eating candy I was also carrying, however I had already apparently reached the point of no return.

As I later learned, soon after departure from Atlanta my wife summoned a flight attendant for assistance.  Although a crew member immediately provided orange juice and other offerings, I remained unresponsive.  While my wife has had prior first hand experience in dealing with severe hypoglycemic events, her efforts were to no avail.

The flight crew made a plea for medical professionals on board and much to my good fortune, Dr. Patel and another associate professor of anesthesiology headed to the same conference, responded without hesitation, providing the necessary care and treatment.  They administered IV infusion as well as other measures, to which I completely and totally recovered.  In addition, they're highly competent and effective actions prevented any delay or disruption in the flight, which at this point was in serious jeopardy of an emergency diversion to the closest airport.

Dr. Patel's efforts not only immensely aided me, but her calm, kind, confident personality served to relieve the stress and apprehensions of my wife, the flight crew and the other passengers seated around me.  She was an ambassador of compassionate, capable medical care which her colleagues at Johns Hopkins should be most proud of.

My initial reaction upon learning that Dr. Patel is an assistant professor in her field, was awe.  I had apparently been cared for by the best.  Then, as the long flight continued, I couldn't help but wonder when was the last time she actually inserted an IV?  Fortunately for me, that must come under the "like riding a bicycle" umbrella of medicine.

At any rate, thanks to the skilled and professional response by Dr. Patel and her cohort, the flight crew was relieved of virtually all responsibility and concern when it came to me, and thus able to redirect their attention where it should be, the care of their passengers and integrity and safety of the flight as a whole.

Lastly, my wife is tremendously grateful.  While HIPAA may be unheard of under these circumstances in a crowded airliner at 38,000 feet, bedside manner was certainly not lost.  Dr. Patel was always well composed and her caring, compassionate assurances were ever-present.

I feel that Johns Hopkins Hospital should be aware of the caliber of expertise demonstrated here, under most unusual conditions.  I take great comfort in knowing that physicians like Shivani are teaching the next generation of care givers.

Thank you for your time and consideration in reviewing this letter.  It is my sincere hope

that the Johns Hopkins Medicine recognizes and commends Dr. Shivani Patel for the service she provides to your program, as well as all of us "outsiders" and patients who have taken absolute pleasure in our opportunity to meet her.

 

Sincerely grateful,

Robert G. Bums

 

 

 

 

 

 

 

 

 

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Dr. Stephen Milner in the Department of Plastic and Reconstructive Surgery was nominated by his peers to present the Sushruta-Guha lecture at the Annual Meeting of the British Association of Plastic and Reconstructive Surgeons in November 2013.  This award was given by the Royal College of Surgeons of Edinburgh and recognized Dr. Milner’s exceptional and innovative work in burn treatments and surgery.

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Jonathan Lewin, chair of the Department of Radiology and Radiological Science, recently began his term as the new president of the Academy of Radiology Research. The academy is an alliance of 28 professional imaging societies, 37 academic radiology departments, 80 patient advocacy groups, and nine industry partners. Its mission is to raise the profile of imaging research and increase the federal government’s imaging research budget. In addition to its advocacy activities, it organizes and hosts symposia and other programs designed to advance and highlight the role of imaging in innovations in the biomedical sciences.
Dr. Lewin is senior vice president, Integrated Healthcare Delivery, Johns Hopkins Medicine; Martin W. Donner Professor and chair, The Russell H. Morgan Department of Radiology and Radiological Science, Johns Hopkins University School of Medicine; and radiologist-in-chief, The Johns Hopkins Hospital.

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Dr. Kimberley Steele is awarded the 2013 ASMBS Foundation Research Grant

The 2013 recipient is Dr. Kimberley E. Steele, Assistant Professor, Surgery, Johns Hopkins Bayview Medical Center, who will receive $50,000 to conduct research on “Neurobiologic Alterations Induced by Bariatric Surgery: The Gut Brain Axis and its Relationship to Weight Loss,” after receiving IRB approval. Dr. Steele will accept the award at the 30th Annual Meeting of the ASMBS at ObesityWeek in Atlanta.

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Marjorie Shorter-Ervin graduated cum laude, and was inducted into Kappa Delta Pi International Honor Society in Education.  Shorter-Ervin was able to continue her education with the help of Johns Hopkins education program and the encouragement of Louise Thompson, the director of medical records, and Linda Carson, the assistant director of medical records, who made it possible for Shorter-Ervin to attend college by allowing her to work around her school schedule.  Shorter-Ervin has just completed 21 credits in graduate school and she plans to continue until she receives her Doctorate in Education.

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John has recently been recognized as a Fellow by the American Society of Health-System Pharmacists and as a Fellow by the Society of Critical Care Medicine.

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