Cheers to Darnell Williams!

Mr. Williams demonstrates the epitome of professional competency and customer service skills.  I am a psychiatry intern and was diagnosed with invasive breast cancer in February of this year.  As my medical copays began to grow beyond my financial means, I called the EHP office for information and assistance.  Mr. Williams was outstanding.  He immediately addressed my distress with sincerity and compassion and then began to efficiently and effectively evaluate my insurance situation.  He informed be about the House Staff Fund to assist in paying for the copayments, he walked me through the website to find the information needed for the Fund, he organized the information in a spread sheet complete with color coding to identify which bills I was to submit for reimbursement, and he followed up with several emails and phone calls always reassuring me and reminding me that I was not to let this stress me while going through my chemotherapy.  As an example, the following are directly from his emails: "The main thing is that you not concern yourself with the worry and stress over these bills while being treated and during the healing process.","Remember I want to make this an easy process for you so don’t hesitate to contact me any time you have billing or benefits issues. ", " Glad I could help!"  I cannot begin to express my gratitude to Mr. Williams for his expertise, compassion and outstanding customer service during this very challenging time in my training program and life.  His commitment to those insured by EHP is outstanding and deserving of recognition beyond my own personal gratitude.  He is setting the standard for excellent customer service and job competence truly worthy of the Johns Hopkins name.

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Rating: 4.5/5 (2 votes cast)

Cheers to Darnell Williams!, 4.5 out of 5 based on 2 ratings

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Kay Keesecker November 17, 2014 at 12:50 pm

Wow, "Outstanding" Mr. Williams. Thank you for your compassion and expertise in assisting Ms. Price during what most have been a very scary time for her. Sometimes those of us who do "paperwork" in a medical facility don't think what we do makes a difference. Clearly your professionalism and care were a blessing to this patient and I'm so glad she took the time to share with the Hopkins community what a class act you are. PS Get well soon, Ms. Price.

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