Lilema Stewart, Patient Service Coordinator

Lilema Stewart

Lilema Stewart, a patient service coordinator III at The Johns Hopkins Hospital, recently graduated from the Revenue Cycle Management program.

My name is Lilema Stewart (you can call me Lil) and I'm a patient service coordinator III in the Echocardiology unit at The Johns Hopkins Hospital. I register patients, check insurances, provide customer service, answer the phone—a little bit of everything.

I’ve been at Hopkins for 21 years. I was looking for a full-time job with benefits. My mom worked at Hopkins and suggested I look here (she’s since retired after 33 years as a supervisor in nutrition). I started here as a housekeeper in 1997 to get my foot in the door. I moved to a support associate and secretary before becoming a patient service coordinator in 1999.

I check my email every day and I read the Inside Hopkins email every day. There was an announcement about a career development program called Revenue Cycle Management Academy. It seemed interesting because I do the front end, and I always wanted to know about the back end. So, I applied for the cohort and I was accepted.

There were 12 of us from different areas, such as linen, registration, etc. I learned about different insurances, how the health system operates, how they get the revenue to zero dollars (money recouped). That's the main focus.

The program was two days a week, Tuesdays and Wednesdays, for three months. My manager allowed me to attend.

I completed the program in June. We had a graduation ceremony in June and we called ourselves the Mighty 12!

It was interesting to me. I learned so much. Now, I have the knowledge.

What surprised me the most is after I've done my job and the patients’ bills get submitted for payment, I can see how the billing part works and how the health system collects the money from Medicare and Medicaid for their services. That’s the revenue cycle.

This is something I’d really like to do. But there has to be a job opening in the finance department, you have to apply and be accepted.

In the meantime, I'm going to finish college. I'm pursuing my A.A. in general studies at Baltimore City Community College. I pay for my books and fees and the hospital pays for the class itself, but you have to get a C or better.

There are so many programs we have here at Hopkins. People don’t know about them to take advantage of these opportunities. I am also a mentor to a fourth-grade class at Tench Tilghman.

I think the revenue management cycle program is an awesome program, especially if you want to move up the ladder. I always tell people it's not where you start, it’s where you finish.

--As told to Janet Anderson

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Rating: 5.0/5 (2 votes cast)

Lilema Stewart, Patient Service Coordinator, 5.0 out of 5 based on 2 ratings


{ 25 comments… read them below or add one }


Mary Medley September 11, 2018 at 8:13 am

That is Great ! could you tell me the hours on Tuesday and Wednesday when you attended the program.



Angela Pilarchik September 5, 2018 at 10:01 pm

Congratulations Lil, I truly enjoyed reading your story. You are an inspiration and should be proud of your accomplishments. Good Luck on your next goal!


lil stewart September 6, 2018 at 8:15 am

Thank you Angela!


Lisa September 5, 2018 at 3:43 pm

Congrats! This is a motivating story that will encourage and push me. I keep putting off to further my education. Hearing your story only pushes me more, if your can do it, "I CAN DO IT" . I hope your story encourages others as well. Best of Luck!


lil stewart September 6, 2018 at 8:15 am

Thank you Lisa!


Anissa Williams September 5, 2018 at 2:46 pm

Great story Lil. Wishing you nothing but the BEST!!!


lil stewart September 5, 2018 at 3:34 pm

Thank You Anissa!


Flo Phillips September 5, 2018 at 1:31 pm

WOW!! All the best for a exciting future here at Hopkins,


lil stewart September 5, 2018 at 2:30 pm

Thank You Flo!


Romila September 5, 2018 at 10:56 am

I don't know you Lilema but I'm soooo proud of you. I love seeing this kind of thing happen for those who are motivated. I wish you the best. You are an encouragement to many others.


lil stewart September 5, 2018 at 2:29 pm

Thank You Romila !


Michele Rouse September 5, 2018 at 9:17 am

What a great story. Best of luck to you in college and beyond!!


lil stewart September 5, 2018 at 9:29 am

Thank You Michele !


Vanessa September 5, 2018 at 8:57 am

Way to Go Lil


lil stewart September 5, 2018 at 9:29 am

Thank You Vanessa!


Latonya September 5, 2018 at 8:50 am

Great job, I've never met you. It's great you sharing your accomplishments with everyone. Keep up the great work. The only limits are those we place on ourselves. Thanks for sharing.


lil stewart September 5, 2018 at 9:30 am

Thank You Latonya!


Tiffany Powers September 5, 2018 at 8:35 am

Good Morning Lil;
We do not know each but I work at Howard County General Hospital John Hopkins. Reading your story this morning was wonderful to hear how you consistently achieving and setting new goals. I work for the Admitting Department as Patient Access Representative and enjoy my job and working with patients. Your story is going to allow me to continue to achieve my goals and utilize the company’s different learning and training programs.

Thank you


lil stewart September 5, 2018 at 9:28 am

Thank You Tiffany, I'm glad I could inspire you keep pushing on don't stop.


mark donowitz September 5, 2018 at 8:13 am

how do staff like Ms Stewart get informed about program available at JHU and elsewhere?


Lil Stewart September 5, 2018 at 9:40 am

Dr. Donowitz, I read my Inside Hopkins each day that's how I learned about the various programs available to staff and sometimes word of mouth.


Jesse Grant September 5, 2018 at 6:54 am

Well Lil, I'm really proud to know how you got to where you have , You are of wonderful person , Mom Too . Keep going forward, its not over Yet !!!!


Lil Stewart September 5, 2018 at 9:03 am

Thank You!


cynthia glennon September 5, 2018 at 6:20 am

I only had the privilege of working with her for two weeks, but I could tell immediately that Lil is a wonderful, kind, above-and-beyond employee! I am glad to see her smiling face on my computer screen too!


Lil Stewart September 5, 2018 at 9:03 am

Thank You!!


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