Words From Our Patients and Families: ‘As Long as I’m in Maryland, I’ll Never Go Anywhere Else’

I live in Bel Air and have had to take my 86-year-old mother-in-law to the Wilmer Eye Institute twice in the past week. Last week was our first visit. It was a little confusing finding our way around the first time like any big building would be. From our initial stop to check in, to our two appointments at Wilmer, to our visit to both the Outpatient Clinic for blood work as well as the Imaging Clinic for an x-ray, every single Hopkins employee we interacted with could not have been more professional, helpful, and friendly.

My mother-in-law was apprehensive about going "all the way" down to Baltimore, but the way the staff dealt with her disarmed her immediately and made her feel comfortable and relaxed the entire time. I've been to hospitals around the country for a wide variety of reasons. Simply put, none of them comes close to our experience at Johns Hopkins. None. I even witnessed patients helping other patients. In a hospital!

When we were a little lost -- okay, fine, we were a lot lost -- people with Johns Hopkins badges went out of their way to help us find our way. My only regret is not getting the names of everyone who helped us. I've been to high end hotels who don't treat you like we were treated there. So please pass this along to whoever is in charge and include my sincere thanks for everything. As long as I'm in Maryland, I'll never go anywhere else!

Patient, The Johns Hopkins Hospital

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